Responsibilities
- Manage the macOS and Windows fleet end to end
- Enforce CIS controls using Jamf on Mac and Microsoft Intune on Windows
- Keep enrollment, configuration, and patch compliance high and measurable
- Write and maintain Bash and PowerShell Worklets in Automox to automate endpoint actions, close compliance gaps, and cut manual IT workload
- Act as a direct internal feedback loop to Product and Engineering through bug reports and feature ideas
- Provision, deprovision, and govern access across identity provider and SaaS estate (Google Workspace, Atlassian, GitHub)
- Automate the joiner-mover-leaver lifecycle so access is correct by default
- Administer access and IAM across cloud accounts (AWS and Azure)
- Design and deploy automations using workflow automation tooling or SOAR equivalent to integrate IT, identity, and SaaS systems
- Own the internal ticket queue
- Handle level 1 and escalated level 2 tickets
- Meet SLA to the business
- Analyze current systems and processes to spot inefficiencies
- Propose and ship fixes
- Lead knowledge-sharing sessions
- Stay current on cloud and automation practice
Requirements
- 2 to 3 years in IT systems administration or a related role, ideally in a cloud-first SaaS environment
- Hands-on automation and scripting in PowerShell, Bash, and Python
- You write working scripts, and you use AI coding tools well with the judgment to catch what they get wrong
- Endpoint management experience with Jamf and Intune
- Cloud access and IAM experience in AWS or Azure
- Familiarity with identity and SaaS platforms (Google Workspace, Atlassian, GitHub)
- Familiarity with workflow automation tooling (SOAR or equivalent)
- Strong analytical instinct. You find the inefficiency and propose the fix
- A collaborative, cross-functional working style
How We Work with AI
- We expect you to use AI tools to move faster and raise the quality of your deliverables
- Just as important is the judgment to review AI output for correctness and security before it reaches production
- AI accelerates the work. It does not replace your accountability for it
What Success Looks Like
You will own measurable outcomes, not just activity. Examples include patch compliance across the fleet, MDM enrollment rate, ticket MTTR against SLA, and SaaS access-review cadence
