Responsibilities
- Install new and / or update computer workstations, printers and peripherals, and client software for local and remote users
- Troubleshoot and resolve computer and network problems; escalate and ask for assistance to resolve problems in a timely manner
- Respond to assigned IT Tickets in a timely manner
- Diagnose computer, network and communications problems
- Perform software reloads and upgrades for computer systems and communications equipment
- Implement computer / user controls to secure and promote the proper functionality of user community networked computers
- Interfaces with vendor technical support staff to deploy and resolve hardware, software, and networking issues
- Maintains IT supplies and IT assets inventory and coordinates the disposal of all unwanted IT equipment
- Responsible for monitoring and maintaining computer operations area
- Administer, deploy and support VOIP telephony equipment
- Maintain effective working relationships with those contacted in the course of work; exercise time-management, documentation, organizational and communications skills
- Communicate clearly and concisely, both orally and in writing (English & National Language)
- Organize, prioritize, and coordinate daily workload activities
- Any other duties as assigned by management
Requirements
- Under general direction, performs a variety of routine to medium computer (and their peripherals), networking and communications tasks in support of all Local-Area-Network (LAN) computers
- Familiar with the most recent computer operating systems on client and servers
- Maintain and support desktop hardware and software
- Perform a wide variety of technical duties involved in the installation, repair, and maintenance or personal computers, peripherals, servers and equipment
- Respond to IT tickets assigned in support of multi-location users
Work Arrangement
Remote (City/Region)
Additional Information
- Employees are required to wear company provided PPE as/when needed
- PPE’s may include safety shoes, safety glasses, face shields, FR clothing, cryogenic gloves, cryogenic apron, cut resistant gloves, safety gloves, hearing protection, hard hats & dust masks
- Communicate clearly and concisely, both orally and in writing (English & National Language)
