About the Role
This position provides intermediate-level technical support for hardware, software, and network systems, assisting users and maintaining infrastructure to ensure continuous and efficient operations.
Responsibilities
- Deliver hands-on technical assistance for desktop, laptop, and mobile devices
- Diagnose and resolve software and operating system issues
- Install, configure, and maintain endpoint computing equipment
- Support network connectivity including wired and wireless access
- Manage user accounts and permissions across enterprise platforms
- Troubleshoot printing and peripheral device problems
- Assist with deployment of system updates and security patches
- Maintain documentation for IT processes and support procedures
- Respond to service desk tickets within defined response times
- Escalate complex technical issues to higher-tier teams
- Support onboarding and offboarding of employee technology access
- Configure and deploy company-approved software applications
- Monitor system performance and identify potential issues
- Assist with backup and recovery operations
- Enforce compliance with IT security policies
- Participate in infrastructure improvement initiatives
- Provide guidance to less experienced team members
- Coordinate with vendors for equipment repair and service
- Track and manage IT assets and inventory
- Support virtual meeting tools and collaboration platforms
- Assist with basic server and cloud service operations
- Ensure adherence to data protection standards
- Conduct routine system health checks
- Contribute to disaster recovery planning
- Support internal IT training and awareness efforts
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with partial remote flexibility
Team
Part of the global IT operations team supporting enterprise technology needs
Physical Requirements
- Must be able to lift up to 40 pounds when handling IT equipment
- Frequent movement between office locations and data areas
- Ability to work in confined spaces when installing or servicing hardware
Work Environment
- Combination of office and technical workspace settings
- Exposure to standard office noise levels and electronic equipment
- Occasional after-hours support for system updates or incidents
Available for qualified candidates
