U Trust Insurance Agency LLC is hiring a remote IT Support Specialist for an hourly-based role with flexible workload. You will be responsible for supporting global onboarding, offboarding, troubleshooting, and system maintenance for our distributed team, working Monday through Friday from 15:00 to 02:00 Kyiv time.

What You'll Do

Order, prepare, and deliver laptops and peripherals across Europe, Asia, and the U.S.
Configure and secure devices with 2FA, VPN, cybersecurity tools, and company software (Salesforce, Office 365, Epic Applied, Zoom, etc.).
Set up user accounts and access permissions across platforms.
Provide access to shared folders, passwords (1Password), Zoom lines, and Teams channels.
Disable user accounts and revoke access to all company systems during offboarding.
Reclaim licenses and seats across platforms (Salesforce, Zoom, Microsoft, etc.).
Coordinate equipment recovery or transfer based on HR and payroll decisions.
Erase corporate data and reset devices for reuse, or guide the handover process.
Organize technical checks and reconfiguration for next-user readiness.
Provide technical guidance and create training docs for new users.
Help staff understand and use systems like DocuSign, Zoom Phone, Salesforce, and VPNs.
Resolve common issues with logins, MFA, OneDrive, Epic Applied, Zoom Phone, and hardware.
Handle live support sessions via Zoom or remote access (e.g., AnyDesk) when needed.
Assist with device replacements, connectivity issues, and software malfunctions.
Support users in navigating technical challenges across core tools and platforms.

What We're Looking For

2+ years of experience in IT support or system administration.
Strong working knowledge of Microsoft 365, Zoom, Salesforce, and VPN tools.
Experience supporting remote teams across multiple time zones.
Strong organizational and communication skills.
English level: B2 or higher — clear written and spoken communication is essential.
Availability from 15:00 to 02:00 Kyiv time, Monday through Friday.