Responsibilities
- Serve as a member of the Customer Loyalty Team, providing IT infrastructure and service support for the Adugodi location.
- Assist in budget planning, procurement, lifecycle management, and operations of end-user computing devices such as laptops, desktops, smartphones, tablets, and printers, along with communication hardware like desk phones.
- Act as the local point of contact for the central network team in managing network-related tasks.
- Function as the second-level support for resolving escalated issues from the IT Help Desk at the site.
- Adhere to IT Service Management processes based on ITIL, meeting defined service levels, KPIs, and compliance requirements.
- Leverage emerging technologies including Generative AI, data analytics, data visualization platforms, and automation tools to meet business needs.
- Collaborate closely with internal customers, stakeholders, and cross-functional teams on local IT infrastructure initiatives.
- Support the deployment and integration of new IT products and solutions.
- Advise internal users on standardized, cost-efficient IT solutions and assist in their implementation.
- Partner with centralized IT units to monitor, manage, and maintain IT systems, services, and project activities.
Work Arrangement
On-site — Adugodi
Responsibilities (10)
- Work as CLT (Customer Loyalty Team) member supporting IT Infrastructure operations and IT services for locations at Bosch, Adugodi
- Support budgeting, procurement, lifecycle management & operations of end user devices eg. laptops, desktops, iphones, ipads, printers etc and communication devices like hardphones as defined in respective processes - IT Fleet Management, Mobile Service delivery, Manage Print Services and Unified Communication Services (MS Teams …etc)
- Work as local network partner for central network team
- Act as 2nd Level escalation contact for IT Help desk team at location
- Follow IT Service Management processes (ITIL) in accordance with defined service level/KPIs & organization guidelines, rules and regulations
- Work on and make effective use of new technology topics like Gen-AI, data analysis and data visualization platforms & automation tools to support business requirements and solutions
- Close coordination & collaboration with customers, stakeholders & cross functional teams on various IT Infrastructure projects & activities at location
- Support implementation of new IT products and solutions
- Consult and support internal customers on standard, cost effective IT solutions and support to deliver the same
- Cooperate with IT central teams to oversee, manage & maintain IT infrastructure activities, services & projects
