Responsibilities
- Handle day-to-day IT support across time zones — triage, troubleshoot, and resolve hardware, software, access, account, and network issues for the whole company
- Run a ticketing and prioritization system people actually trust, with clear ownership, timely updates, and follow-through that doesn't need chasing
- Coordinate IT onboarding so new hires have the right hardware, accounts, apps, and access before day one — and offboarding so returns, deprovisioning, and documentation close out cleanly
- Own laptop lifecycle logistics end to end: procurement, shipping, repairs, replacements, inventory, returns, and secure disposal
- Support day-to-day administration of Google Workspace and Slack — user lifecycle, groups, shared drives, permissions, roles, and configuration requests
- Turn recurring issues into runbooks, self-serve workflows, and lightweight automation, and keep an accurate picture of internal tools, owners, access patterns, and renewals
Requirements
- 2+ years in IT support, help desk, or IT operations, ideally somewhere fast-moving or distributed
- Strong troubleshooting instincts across macOS, SaaS applications, identity and access issues, networking basics, and common endpoint problems
- Working knowledge of Google Workspace administration and collaboration tooling
- Familiar with an identity provider such as Okta and an MDM such as Workspace ONE, Jamf, Kandji, or Intune
- An excellent writer and communicator who can explain a technical fix clearly and keep people informed without burying them
- You can hold a queue, prioritize honestly, and keep work moving when everything is competing for your attention
Nice to Have
- Experience supporting globally distributed teams, including the special joy of international hardware shipping and device returns
- Background in asset inventory, procurement workflows, or vendor coordination
- Exposure to access reviews, MFA, device encryption, patching, or other security-adjacent IT controls
- You have strong opinions about how a knowledge base should be organized, and you've been right about them before
Benefits
- An opportunity to build something truly impactful to the world
- Contribute to open source alongside world-class engineers
- Competitive salary and equity package
- Health, dental, and vision benefits
- Flexible vacation policy
Work Arrangement
Remote (Worldwide)
