Responsibilities
- Providing technical support to all JetBrains employees.
- Setting up new computers, fixing and modernizing the old ones.
- Deciding what hardware will be a better choice for a particular case.
- Advising JetBrainers on any hardware or software-related issues.
- Maintaining all the IT equipment in the office: computers, monitors, laptops, printers, copy machines, phones, and video conferencing systems.
Requirements
- Can take apart and repair any computer.
- Can fix errors in the operating system in different ways (not only by reinstalling the OS).
- Will communicate patiently and politely with users who experience issues.
- Know how local networks and the Internet work.
- Have strong teamwork skills: are open to diverse opinions and can support your point with sound reasoning.
- Want to grow as a professional, to master and apply new approaches and technologies.
- Take pride in the work you do.
- Have previous IT Helpdesk Support experience.
- Speak fluent English.
Nice to Have
- Are eager to share your knowledge with your peers.
- Can quickly come up with solutions when communicating with users remotely.
Benefits
- Strong base salary.
- Flexible work location.
- Remote work.
- Extra time off.
- Medical insurance allowance.
- Learning and development opportunities.
- Relocation support.
- Language classes.
- Fuel your day.
- Mental health support.
- Sports benefit.
- Internal events.
Work Arrangement
Hybrid
Team
Team size: 30. Structure: IT department
Additional Information
- Enjoy the freedom to work from home or from the office.
- Spend up to 30 days per year working remotely from abroad.
- More days to relax, recharge, and do the things you love.
- Enjoy peace of mind for you and your family.
- Access to conferences, courses, and language classes.
- We help make your move as smooth and stress-free as possible.
- Pick up the local language or sharpen your English skills.
- Enjoy a hot meal or receive a lunch allowance on workdays.
- To help you feel your best, we provide easy access to professional mental health services.
- Enjoy an on-site gym or sports club stipend.
- Join company-wide celebrations and team gatherings.
- Some benefits may vary depending on location.
