As a IT Support Engineer at Aleph Alpha, you will be a key player in managing our Apple ecosystem (via Kandji/IRU) and Google Workspace environment. You will ensure that our team of 300+ employees has reliable, secure, and seamless access to the tools they need to build the future of AI.
Your Responsibilities
- Own and manage the Kandji/IRU MDM platform, including device enrollment, app deployment, security policies, and compliance monitoring
- Administer Google Workspace including user lifecycle management, security configurations, and data governance policies
- Provide expert-level support for macOS and iOS devices, resolving complex technical issues
- Design and implement zero-touch deployment workflows for new employee onboarding
- Develop automation scripts to streamline repetitive IT tasks and improve efficiency
- Create and maintain IT documentation, knowledge base articles, and self-service resources
- Collaborate with Security and Infrastructure teams to ensure endpoint compliance and security standards
Your Profile
- Several years of experience in IT support with focus on Apple device management
- Proven hands-on experience with Kandji/IRU or similar MDM solutions (Jamf, Mosyle)
- Expert knowledge of Google Workspace administration and security features
- Deep understanding of macOS and iOS enterprise management
- Experience with ITIL processes and ISMS frameworks
- Experience with SSO/identity management solutions
- Scripting skills (Python, Bash, or AppleScript) for automation
- Excellent communication skills and customer-service orientation
- Fluent in German and English
- Google Workspace certification is a plus
What you can expect from us:
- Become part of an AI revolution!
- 30 days of paid vacation
- Access to a variety of fitness & wellness offerings via Wellhub
- Mental health support through nilo.health
- JobRad® Bike Lease
- Substantially subsidized company pension plan for your future security
- Subsidized Germany-wide transportation ticket
- Budget for additional technical equipment
- Flexible working hours for better work-life balance and hybrid working model
- Virtual Stock Option Plan
Apply on company website Heidelberg, Baden Würtemberg, Germany Hybrid Full-time
Aleph Alpha is hiring an IT Support Engineer (f/m/d)
About company
Spezialisierte Sprachmodelle für ein souveränes Europa.
In enger Partnerschaft mit unseren Kunden konzipieren, entwickeln und betreiben wir individualisierte, sichere Sprachmodelle (SLLMs) für reale, geschäftskritische Umgebungen und Entscheidungen.
Wir befähigen Unternehmen und öffentliche Institutionen, ihr wichtigstes Wissen zu transformieren. Allgemeine Modelle scheitern dort, wo Domänenwissen, regulatorische Compliance und Datensouveränität unverhandelbar sind. Unsere SLLMs laufen kompromisslos auf europäischer Infrastruktur und werden gemäß dem geltenden EU-Recht speziell auf Ihrer Domäne trainiert.
Unsere Kunden sind Spezialisten in Industrie, öffentlichem Sektor und Verteidigung, wo Daten und Expertise souverän bleiben und Ergebnisse zuverlässig sein müssen, um echte Wirkung zu erzielen.