Responsibilities
- Deliver advanced technical assistance for laptops, cloud-based applications, system uptime, and identity issues across the organization's infrastructure
- Manage employee onboarding and offboarding processes, including device setup and access permissions, while designing self-sustaining systems that reduce dependency on IT intervention
- Oversee hardware lifecycle management, including inventory tracking, warranty status, and equipment refresh schedules using MDM tools such as Microsoft Intune and Jamf
- Lead automation initiatives from concept to deployment, enhancing operational efficiency and consistency in system integrations
- Administer and refine secure access controls using identity platforms like Microsoft Entra, Auth0, AWS VPN, and 1Password
- Develop and maintain detailed operational guides and documentation for created processes and automated solutions
- Record all tasks, incidents, and system changes in Jira Service Management
- Act as a technical escalation resource for complex problems and document resolutions to prevent future escalations
- Identify trends in recurring technical issues and recommend process improvements for the team
Work Arrangement
Remote (Worldwide) — Australia
Team
Remote-first environment with colleagues distributed globally
Other
- Remote-first environment with teammates around the world
- Daytime-focused schedule, with occasional after-hours support
- Clear ways to get help - email, online forms, and Microsoft Teams
- Exposure to modern tooling and room to grow
- For eligible employees in the US: competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks
- International employees receive competitive benefits in accordance with local market standards and applicable country requirements
- Equity participation is available to employees globally, with program details varying by location and employment structure
