About the Role
We are seeking a skilled and proactive IT Support Engineer (6-month contract) to join our small IT team. As the primary point of contact for IT queries and issues, you will provide hardware and software support to internal staff, manage user accounts and permissions, and help maintain business-critical systems.
Key Responsibilities
Technical Support
- Act as the first point of contact for all IT support requests (email, chat, helpdesk, phone)
- Diagnose and troubleshoot hardware and software issues, escalating complex problems where appropriate diagnose and troubleshoot technical problems efficiently, escalating complex issues where appropriate
- Install, configure, and update applications on Windows and MacOS devices
- Provide clear guidance to users on software functionality and best practices
Hardware Management
- Support and troubleshoot Windows laptops and other end-user devices
- Perform hardware upgrades, repairs, and replacements
- Deploy new hardware to staff (if local to Milton Park office)
- Maintain an accurate inventory of IT hardware assets
User Account and Access Management
- Create, modify, and deactivate user accounts in Active Directory and Microsoft 365
- Manage user roles, permissions, and group memberships across multiple platforms
- Administer access to cloud-based solutions including Jira and other business applications
- Ensure timely offboarding maintain security compliance standards
Systems and Infrastructure Support
- Working closely with the IT System Administrator to support business systems
- Maintain up-to-date technical documentation, configuration guides and knowledge base articles
Technologies Used
Operating Systems & Infrastructure: Windows Server 2008-2016, Windows 11, MacOS, VMware
Microsoft Cloud Services: Microsoft 365 / Office 365, Entra ID (Azure AD), Intune, SharePoint online
Cloud & Infrastructure: AWS
Business Applications: Jira, Confluence
Security & Management: NinjaOne RMM, Harmony SASE, Webroot/Opentext AV
Apply on company website Milton, United Kingdom On-site Contract
M3USA is hiring an IT Support Engineer (6-month contract)
About company
M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research.
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