Responsibilities
- Serve as the initial contact for all IT support inquiries through email, chat, helpdesk tickets, and phone calls
- Identify and resolve hardware and software issues, referring more complex cases to higher-level support when necessary
- Set up, adjust, and maintain software applications on Windows and macOS systems
- Offer clear and effective instructions to users on application usage and recommended workflows
- Assist with resolving issues on Windows laptops and various end-user devices
- Carry out hardware maintenance, including upgrades, fixes, and replacements
- Distribute and set up new equipment for employees located at the Milton Park office
- Keep a precise and current record of all IT equipment and physical assets
- Handle the creation, modification, and removal of user accounts in Active Directory and Microsoft 365 environments
- Manage access controls, user roles, and group affiliations across multiple platforms
- Grant and oversee access to cloud tools such as Jira and other enterprise applications
- Ensure secure and timely deactivation of accounts during employee offboarding while adhering to compliance policies
- Collaborate with the IT System Administrator to maintain and support core business systems
- Develop and update technical documentation, configuration manuals, and knowledge base entries
Work Arrangement
On-site — Milton Park
Other
6-month contract
