About the Role
The role involves delivering hands-on technical support to end users, resolving hardware and software issues, and ensuring reliable IT service delivery across desktops, networks, and collaboration tools.
Responsibilities
- Provide frontline technical support to internal users
- Diagnose and resolve hardware and software problems
- Install, configure, and update desktop computers and laptops
- Support email, printing, and network connectivity services
- Troubleshoot operating system and application errors
- Manage user accounts and access permissions
- Assist with video conferencing and meeting room technologies
- Escalate complex issues to higher-tier support teams
- Maintain accurate records of support requests and resolutions
- Follow documented procedures for common technical issues
- Support mobile devices and remote access tools
- Assist with software deployment and patch management
- Ensure compliance with security policies and standards
- Participate in IT projects and system upgrades
- Coordinate with vendors for equipment repair or replacement
- Monitor service desk tickets and respond promptly
- Deliver training or guidance on IT tools when needed
- Support onboarding and offboarding of user accounts
- Assist with backup and recovery processes
- Contribute to documentation of IT processes and solutions
Compensation
Competitive salary based on experience and location
Work Arrangement
Hybrid work model with office and remote options
Team
Part of a global IT service desk team supporting legal professionals
About Us
- A global professional services firm with a focus on innovation and client service
- Technology teams support operations across multiple regions and time zones
What We Offer
- Professional development opportunities
- Exposure to advanced IT infrastructure and tools
- Supportive team environment
Available for qualified candidates requiring sponsorship
