Responsibilities
- Handle daily IT operations including user support, employee onboarding and offboarding, device oversight, account setup, and resolving technical issues across the organization.
- Administer Google Workspace environment, managing user accounts, group settings, security configurations, shared drives, and organizational structure.
- Oversee Apple devices using mobile device management tools, covering setup, configuration, software distribution, security enforcement, and lifecycle tracking for MacBooks and iOS devices.
- Ensure security and compliance by implementing access controls, enforcing policies, collaborating with engineering on infrastructure protection, and maintaining audit readiness.
- Manage relationships with external vendors for hardware procurement, software licensing, internet connectivity, and third-party service delivery.
- Create and maintain accurate, current documentation for IT processes, system configurations, and emergency recovery procedures.
- Improve IT efficiency through automation, using AI-powered tools and agent-based workflows to minimize manual tasks and support growth.
- Support the development of self-service IT capabilities, empowering employees to independently resolve common issues using tools, guides, and automated systems.
- Identify and implement modern technologies such as AI assistants, workflow automation, and scripting to simplify and optimize support processes.
Benefits
- Eligibility for company share incentives.
- Hybrid work model with three office days per week in Holborn and two remote days.
- Flexible holiday allowance plus an additional day off for your birthday.
- Option to work remotely from anywhere in the world for up to four weeks annually.
- Comprehensive health and life insurance coverage through Vitality.
- Company pension plan enrollment.
- Improved parental leave benefits.
- Free will writing and lasting power of attorney services, plus discounts on other employee offerings.
- Participation in the Cycle to Work program and access to the Electric Vehicle Salary Sacrifice Scheme.
- Charity match program: personal fundraising efforts are matched up to £500 per year.
- Entrepreneurial support through the Springboard program, helping employees launch their own ventures.
- Pet-friendly workplace that welcomes dogs in the office.
- Daily breakfast, ongoing snack availability, and wellness-focused activities provided.
Work Arrangement
Hybrid
Team
Sole IT person
Other
- Committed to being an equal opportunity employer with a focus on diversity and inclusion.
- Dog friendly office.
