About the Role
The role involves delivering hands-on technical support to internal users, diagnosing and resolving technology issues, and ensuring reliable operation of IT infrastructure across various departments.
Responsibilities
- Respond to user inquiries regarding IT systems
- Diagnose and resolve hardware and software problems
- Install and configure computers and peripherals
- Maintain network connectivity and performance
- Support remote and on-site staff
- Document technical issues and resolutions
- Assist with software deployment and updates
- Monitor system security and compliance
- Manage user accounts and access permissions
- Troubleshoot connectivity issues
- Provide training on new tools and platforms
- Escalate complex issues to senior staff
- Maintain inventory of IT equipment
- Perform routine system maintenance
- Assist with onboarding new employees
- Ensure data backup procedures are followed
- Support mobile devices and endpoints
- Follow IT service management protocols
- Improve user experience through timely support
- Collaborate with external vendors when needed
- Adhere to company security policies
- Track support tickets and resolve promptly
- Maintain confidentiality of sensitive data
- Stay current with evolving technologies
- Contribute to internal knowledge base
Compensation
Competitive salary with benefits
Work Arrangement
Hybrid work model
Team
Collaborative IT team environment
Application Process
- Submit your resume and cover letter through the company portal
- Shortlisted candidates will be contacted for an initial interview
Available for qualified candidates
