Requirements
- 1 to 2 years of hands-on experience in IT support, helpdesk, or customer-facing technical roles
- Working understanding of troubleshooting methods for Windows 10/11, iOS, and Android platforms
- Proven experience using IT service management tools like FreshService, ServiceNow, or Zendesk
- Familiarity with managing user accounts and access in Active Directory environments
- Experience supporting Office 365, including Teams, OneDrive, and related productivity tools
- Strong verbal and written communication skills tailored for non-technical audiences
- Ability to follow defined troubleshooting procedures and escalate issues when necessary
Nice to Have
- Holding or actively pursuing industry-recognized certifications such as CompTIA A+
Required (7)
- 1-2 years of experience in an IT support role, helpdesk, or customer service environment.
- Basic knowledge of Windows 10/11, iOS, and Android troubleshooting.
- Experience using ITSM ticketing systems such as FreshService, ServiceNow or Zendesk.
- Familiarity with Active Directory, Office 365, and enterprise applications such as Microsoft Teams and OneDrive.
- Strong written and verbal communication skills, with a focus on clear, user-friendly support.
- Ability to follow structured troubleshooting steps and escalate complex issues appropriately.
- Customer service-oriented mindset with a proactive approach to issue resolution.
Preferred (1)
Certifications such as CompTIA A+ or coursework toward IT certifications preferred.
