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Ciudad de Mexico, MX On-site Employment

Veritran is hiring an IT Service Operations Engineer - MX

Responsabilidades

  • Asistir a nuestros clientes de forma correcta y oportuna, brindarles soluciones a sus necesidades y, de ser necesario, guiarlos en el uso de nuestro producto.
  • Realizar el seguimiento a los casos reportados hasta asegurarte que se resuelvan.
  • Tomar en forma proactiva el feedback de nuestros clientes y compartirlos con las demás áreas de Veritran.
  • Acompañar en formación de representantes de atención al cliente, tanto internos como externos.

Requisitos

  • Sistemas Operativos Linux/UNIX
  • Web Servers (Apache/nginX)
  • App Servers (Tomcat/WebLogic/JBoss o similares)
  • Experiencia dando soporte a clientes
  • Amplias habilidades de comunicación
  • Capacidad de resolución de problemas
  • Capacidad para atender múltiples tareas en simultáneo

Deseable

  • Infraestructura en general: servidores, redes, storage, virtualización, backups, etc
  • Bases de Datos (Oracle/PostgreSQL)
  • Herramientas de monitoreo y lenguajes de scripting (Bash, Perl, etc)
About company
Veritran
We are a global technology company dedicated to simplifying banking experiences. Through our business solutions, we inspire financial institutions to take their digitalization to the next level. We are proud to be a key strategic partner of recognized financial institutions in Latin America, North America and Europe, driving them to become the banks their clients prefer. We create innovative, customer-centric products that enable more than 50 million people to self-manage their finances. At Veritran, we are committed to the solutions we create and the efficiency with which we deliver them. With the customer at the center, we focus on offering more than products or services – we revolutionize user experiences.
All jobs at Veritran Visit website
Job Details
Department IT Infraestructure
Category infrastructure
Posted 16 days ago