About the Role
This position supports internal users by resolving technology issues, managing service requests, and ensuring reliable access to tools and systems through prompt, accurate troubleshooting and documentation.
Responsibilities
- Respond to incoming service requests via phone, email, and ticketing system
- Diagnose and resolve desktop, network, and application problems
- Escalate complex technical issues to appropriate teams
- Document all support activities and resolution steps
- Maintain accurate records in the IT service management platform
- Assist with onboarding and offboarding of employee technology access
- Support virtual meeting tools and collaboration platforms
- Troubleshoot connectivity issues for remote and office users
- Install and configure workstations and peripherals
- Apply security patches and software updates
- Monitor service desk queues for timely response
- Follow incident management protocols for outages
- Provide basic training to users on internal systems
- Assist with mobile device setup and support
- Verify access permissions for internal applications
- Support IT projects related to system upgrades
- Adhere to data privacy and compliance standards
- Participate in after-hours support rotations
- Maintain inventory of IT equipment
- Follow change management procedures for system modifications
Compensation
Competitive hourly rate based on experience
Work Arrangement
Hybrid remote work environment with office availability
Team
Part of the Information Technology team supporting enterprise-wide systems
What We Offer
- Comprehensive benefits package including medical, dental, and vision
- Retirement savings plan with company contribution
- Paid time off and company-observed holidays
- Professional development opportunities
- Employee assistance and wellness programs
Our Culture
- Collaborative and inclusive work environment
- Focus on innovation and continuous improvement
- Commitment to employee growth and engagement
- Recognition programs for outstanding contributions
- Emphasis on work-life balance
Not available for this position
