Responsibilities
- Lead daily Help Desk operations and define the long-term strategy for the function, ensuring operational stability, SLA compliance, and service quality
- Maintenance and monitoring of the corporate network equipment, access control systems, and overall network performance
- Overseeing hardware lifecycle: procurement, setup, maintenance, and replacement
- Management and optimization of corporate software licenses
- Supervision of the configuration and support of macOS, Linux, and Windows environments
- Standardization of onboarding/offboarding process
- Develop the team through coaching, feedback, structured knowledge sharing and participation in hiring process
- Collaborate with management and cross-functional teams on operational and improvement initiatives
Requirements
- 5+ years of experience in SysAdmin / IT Support / HelpDesk roles
- 2+ year of team leadership
- Experience in process building, automation
- Solid understanding of networking (VLANs, IPsec, DNS, etc.)
- Strong experience with MacOS, Unix/Linux, and Windows administration
- Hands-on experience with Google Workspace, Jira/Confluence, and Access Control Systems
- Excellent troubleshooting, prioritization, and communication skills
- IT asset management
- English (B2)
Nice to Have
- VoIP
- Access Control Systems
- Advanced proficiency in Jira and Confluence
Benefits
- Compensation for tax expenses of private entrepreneurs in Ukraine
- Qualified assistance and support for Ukrainian private entrepreneurs
- 10 paid sick leave days per year
- 20 paid vacation days per year
- Public holidays according to current Ukrainian legislation
- Medical insurance for employees
- Compensation for professional education and learning English
- Compensation for a sports subscription or sports equipment
