Responsibilities
- Be the “Go-to-Person” for IT helpdesk requests
- Diagnose and provide IT support for staff as required
- Work with the HR and Security team to manage onboarding and offboarding activities
- Set up and deploy laptops, devices, software, and other hardware
- Assist with shipping and receiving of hardware assets
- Manage MDM systems, including BYOD
- Maintain the firm's inventory of all IT assets
- Manage and secure endpoint devices at the direction of the Security Team
- Provide training to staff on IT-related topics
- Assist with change management and procurement activities
- Other related duties as required
Work Arrangement
Remote (Worldwide)
Team
Team size: 230. Structure: 100% distributed and remote IT team. Reports to: IT Support Lead
Additional Information
- Fluent in English (both written and verbal)
- Ability to cover Mountain time or Pacific time zones
- Available for on-call rotations and after-hour responses as needed
