Responsibilities
- Promote and maintain high levels of operational performance across the technology division
- Deliver consistent, reliable daily support for Enterprise and Cyber Services used by the organization
- Operate within a Technology Operations Centre setting
- Identify, diagnose, and resolve system issues following established knowledge base procedures
- Guarantee continuous availability and performance of all business-critical services
Work Arrangement
Hybrid — In Office, Remote
Team
Reports to: regional OCC/NOC Lead
Responsibilities
- drive operational excellence throughout the technology organisation
- execute a high standard of day-to-day operational support of Enterprise & Cyber Services (E&CS) services provided to the Element business
- work in a TOC (Technology Operations Centre) environment
- monitor, troubleshoot, and take restorative actions as defined in published KB articles
- ensure the delivery and availability of ALL services within the Element business
Work Arrangement
Hybrid — In Office, Remote
Team
Reports to: regional OCC/NOC Lead
Other
- rotational schedule
- main schedule: Monday through Friday 8:00 am - 5:00 pm (In Office)
- every 5th-6th week: Monday through Friday 11:00 am - 8:00 pm (Remote)
