Deliver prompt, high-quality technical support to end users — diagnosing and resolving issues across productivity tools, operating systems, and identity and access management.
Communicate clearly and professionally with customers through every interaction, including the complicated ones.
Collaborate with Engineering to develop and improve IT automation workflows that reduce manual work over time.
Participate in shift rotations as part of a 24/7/365 support operation.

2+ years of experience in an IT support role.
Working knowledge of productivity tools, including Google Workspace, Microsoft 365, and Slack — and the ability to troubleshoot and explain them to others.
Working knowledge of Windows and macOS for diagnosing and resolving common issues.
Working knowledge of help desk and ticketing systems, including tools like Jira, ServiceNow, and Freshdesk.
Working knowledge of identity and access management practices and tools.
Working knowledge of TCP/IP and common network protocols, with the ability to address typical network issues.
Clear written and verbal communication skills; you can explain technical issues to non-technical people without making them feel small.
Strong instincts for prioritisation and decision-making when multiple things need attention at once.
A collaborative working style — you're effective across teams, time zones, and org boundaries.

Familiarity with Mobile Device Management platforms — experience with JAMF is a plus.

Remote (Worldwide)

Fixify is hiring an IT Operations Analyst