Responsibilities
- Deliver technical support and troubleshooting for computer hardware, software, mobile devices, and other technology tools and products.
- Handle first and second level technical support via calls, tickets, and direct user interaction.
- Respond promptly to IT-related inquiries from end users.
- Accurately document all end-user interactions, including incidents and requests, in the Service Now ticket system.
- Create, maintain, and utilize knowledge articles.
- Conduct IT onboarding training for new employees.
- Contribute to continuous improvement initiatives.
Benefits
- Broad range of activities, tasks, and projects.
- Flexible working conditions.
- Fishing for Friends program – our referral program.
- Further development and professional advancement.
- Friendly and international working environment.
- Company-sponsored events.
Work Arrangement
On-site — Bangkok
Other
- Language skills: fluent Thai and fluent English required; other languages are a plus.
- All candidates must provide a Criminal record not older than 3 months.
