Highwire is hiring an IT Manager

The IT Manager will play a key role in overseeing the organization's technology infrastructure, managing complex IT projects, and ensuring that IT initiatives align with our overall business goals. The ideal candidate will bring a combination of strong management skills, technical knowledge, and a focus on driving operational excellence through technology. This position will require being in-office 3 days in NYC. Key Responsibilities - Partner with the Chief Technology Officer to implement and elevate the agency’s IT strategy to align with business objectives and drive growth. - Technical escalation point within the agency. - Management and development of agency IT Support. - Implementing, driving user adoption, and ensuring best usage of new technologies within the agency. - Management of networking and cloud infrastructure within agency - Ensuring infrastructure and endpoint asset management, including refresh cycles, vulnerability management, and patching/updates, are maintained per the agency's cybersecurity policies. - Help drive and inform next-generation technology development - Assist with selection and implementation of agency technology initiatives. - Oversee the design, maintenance, and security of key infrastructure, ensuring reliable and efficient operations. - Lead the planning, execution, and delivery of IT projects, including resource allocation, budget management, and timeline adherence. - Cultivate a high-performing IT team by recruiting, mentoring, and managing staff to achieve departmental goals. - Identify opportunities to improve operational efficiency through technology innovations and process enhancements. - Monitor and mitigate risks related to cybersecurity and data protection, safeguarding the organization’s assets and information. Success Factors - At least 5-7 years’ experience in an IT Support role, preferably in an agency - Able to script or code in at least 1 popular coding language. - Demonstrated expertise in managing enterprise IT systems, SaaS/Cloud, and IT infrastructure, including Google Workspace, Slack, Zoom, CrowdStrike, Okta, Jamf, KnowBe4, Adobe Creative Cloud, and AWS services. - Familiar with AI technologies - Understanding of IT processes, governance, and compliance requirements - Outstanding leadership, problem-solving, and decision-making abilities - Mac OSX and Windows platform configuration and management - Can demonstrate knowledge of service desk ticketing-based software - Can demonstrate knowledge of endpoint management and security Personality and attitude - Ambitious, curious and inclusive - Motivated to do their best work with an entrepreneurial spirit - Able to operate autonomously and take accountability - Creative and dynamic with a growth mindset - Enjoys working with people - Works well within a team - Has a desire to learn and develop knowledge - Displays a professional and reliable work ethic - Enjoys diversity in all its forms The salary range for this position is $80,000 to $105,000, with the final offer based on a combination of factors, including education, relevant experience, skills, prior training, internal equity, and local geographic market data. This role also includes a competitive benefits package with medical, dental, and vision coverage, 401(k) matching, generous paid time off, and additional perks designed to support your overall well-being and growth. #LI-Hybrid