Responsibilities
- Help manage global infrastructure spanning Windows Server 2022, SQL Server, MongoDB, Redis, and Cloudflare across four regions, supporting the availability, performance, and scalability of the revenue-critical CloudToolz platform.
- Support deployments of new CloudToolz releases (ASP.NET Core, integrating with Dynamics, iMIS, Salesforce, and native CRM/CMS) and contribute to the Kubernetes migration, including cluster operations such as deployments, scaling, network policies, and RBAC.
- Help build and maintain a Grafana OSS observability stack — dashboards, alerting, and integration with metrics, logs, and traces.
- Assist with DNS, CDN, WAF, and DDoS protection via Cloudflare; monitor system performance and participate in incident response and recovery.
- Maintain documentation, runbooks, and disaster recovery procedures.
- Write shell scripts and small infrastructure-related applications (automation tools, monitoring utilities, internal dashboards) in coordination with the Infrastructure Lead.
- Support identity and access management, endpoint protection, and vulnerability management.
- Help administer policies across Microsoft 365, Bitwarden, Bitdefender GravityZone, and KnowBe4.
- Contribute to GDPR/ISO 27001-aligned data protection policies, security awareness training, phishing simulations, and threat monitoring/response.
- Support Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID) and Salesforce administration within scope.
- Share responsibility for endpoint security and password management configuration.
- Provide input on infrastructure scaling, architecture decisions, and the containerisation roadmap.
- Support infrastructure-as-code adoption and automate routine operations using PowerShell, shell scripting, and other languages.
- Contribute to sprint planning for environment-level requirements and participate in on-call rotation.
Requirements
- 2+ years of experience in IT infrastructure, cloud operations, systems administration, or DevOps.
- Hands-on experience with Windows Server 2022, SQL Server, MongoDB, and Redis in operational contexts.
- Practical Cloudflare experience (DNS, WAF, CDN, security features).
- Working proficiency in Microsoft 365 administration, including Entra ID, Exchange Online, and SharePoint.
- Hands-on Kubernetes experience: workload deployment, basic cluster operations, networking (ingress, network policies), and RBAC.
- Solid understanding of networking fundamentals (firewalls, VPNs, DNS, access control).
- Working knowledge of GDPR and experience supporting compliance controls.
- Ability to write shell scripts and program in at least one modern language (e.g. Python, Go, C#, JavaScript/TypeScript), with willingness to build small infrastructure-related applications and tools.
- Strong communication skills and ability to work independently within a distributed, multi-time-zone team.
Nice to Have
- Experience with Grafana OSS, Prometheus, and Loki.
- Familiarity with Docker, containerd, Helm, and kubectl.
- Certifications such as MCSA, CompTIA Security+, CKA, or equivalent.
- Familiarity with ISO 27001 audit/certification processes.
- PowerShell scripting for automation and reporting.
- Exposure to Terraform, Pulumi, Ansible, CI/CD, or GitOps.
- Salesforce administration experience.
Benefits
- Full-time, permanent position
- Remote-first basis
- Performance bonus: Discretionary, based on individual and company performance
- Pension: Employer contribution in line with local requirements
- Flexible working: Remote-first; flexible hours with availability for global coordination
- Probation: 6 months
Additional Information
- On-call and out-of-hours escalation responsibilities due to continuous platform operation across multiple regions.
- Probation period of 6 months.
- Note: Please include a cover letter with your CV explaining why you believe your qualifications and experience make you a strong fit for this position.
