Responsibilities
- Assisting users with technical issues
- Troubleshooting incidents
- Ensuring smooth day-to-day operations
- Acting as the first point of contact for users
- Providing professional support
- Ensuring a positive customer experience
- Managing more complex technical issues as Level 2 Support (L2)
- Investigating incidents in greater depth
- Working closely with internal technical teams to resolve customer problems efficiently
Requirements
- Previous experience in technical support, helpdesk, or IT-related roles
Additional Information
- Role involves working in a multilingual environment
- Position includes Level 2 Support (L2) responsibilities
