Join an international customer experience and support company that delivers high-quality technical assistance services to global clients.
As an IT Helpdesk Support Specialist, you will be responsible for assisting users with technical issues, troubleshooting incidents, and ensuring smooth day-to-day operations. You will act as the first point of contact for users, providing professional support and ensuring a positive customer experience.
The role offers the opportunity to work in a multilingual environment while developing your technical and customer service skills within a structured support organization.
Level 2 Support (L2)
As an L2 Support Specialist, you will manage more complex technical issues, investigate incidents in greater depth, and work closely with internal technical teams to resolve customer problems efficiently.
Previous experience in technical support, helpdesk, or IT-related roles is required.
Porto, Porto District, Portugal Hybrid Full-time
CROSS BORDER TALENTS is hiring an IT Helpdesk Support Specialist - French-Speaking
About company
Your international recruitment partner for hard to find candidates and jobs all over the globe. We are a specialist recruitment consultancy with a global network, providing permanent and talent-leasing solutions in Engineering, ICT, and Multilingual sectors.
Operating in over 102 countries, we bridge skill gaps by delivering tailored recruitment solutions worldwide, connecting top talent with world-class opportunities across industries.