Responsibilities
- Apply current technical expertise to support a range of software and systems.
- Understand and follow internal and external help desk workflows.
- Exhibit strong customer service abilities, including active listening, issue resolution, follow-up, and timely updates.
- Manage multiple tasks with varying priorities while maintaining organization.
- Act as the primary contact for all incidents and requests related to computers, software, and telecom systems.
- Configure and upgrade computer hardware, install and update software, and provide fundamental network assistance.
- Recognize critical technical issues and escalate them promptly when necessary.
- Diagnose and analyze complicated hardware and software malfunctions to identify effective solutions.
- Conduct and record detailed troubleshooting steps and outcomes.
- Work with team members to resolve technical problems efficiently.
- Deliver hands-on technical training to staff members as needed.
- Communicate clearly with both technical and non-technical personnel using appropriate language.
- Show initiative and dedication, finding fulfillment in delivering high-quality support.
Work Arrangement
On-site — Milan, OH
Other
Applicant must be a U.S. citizen.
