Responsibilities
- Act as the primary contact for IT support inquiries received through tickets, phone calls, email, and in-person requests.
- Deliver prompt, respectful, and efficient technical assistance to users with diverse technical abilities.
- Set up, configure, diagnose, and maintain desktops, laptops, printers, and connected devices.
- Identify and fix problems involving operating systems, software applications, and institution-approved technologies.
- Help users resolve account access problems such as password resets and authentication issues, following established security protocols.
- Provide support for classroom technology, including computers, projectors, and audiovisual systems.
- Address technical difficulties in classrooms during instructional periods as needed.
- Record details of support requests, troubleshooting actions, and solutions in the IT ticketing system.
- Forward unresolved or complex issues to higher-level IT personnel while continuing to monitor the request.
- Support technology rollouts, equipment refresh programs, inventory management, and assigned IT initiatives.
- Comply with institutional policies on information security, FERPA, acceptable use, and data privacy standards.
- Safeguard confidential information related to students, employees, and the institution.
- Participate in mandatory training and team meetings.
- Carry out additional duties aligned with the position's responsibilities.
Responsibilities
- Act as the primary contact for IT support inquiries received through tickets, phone calls, email, and in-person requests.
- Deliver prompt, respectful, and efficient technical assistance to users with diverse technical abilities.
- Set up, configure, diagnose, and maintain desktops, laptops, printers, and connected devices.
- Identify and fix problems involving operating systems, software applications, and institution-approved technologies.
- Help users resolve account access problems such as password resets and authentication issues, following established security protocols.
- Provide support for classroom technology, including computers, projectors, and audiovisual systems.
- Address technical difficulties in classrooms during instructional periods as needed.
- Record details of support requests, troubleshooting actions, and solutions in the IT ticketing system.
- Forward unresolved or complex issues to higher-level IT personnel while continuing to monitor the request.
- Support technology rollouts, equipment refresh programs, inventory management, and assigned IT initiatives.
- Comply with institutional policies on information security, FERPA, acceptable use, and data privacy standards.
- Safeguard confidential information related to students, employees, and the institution.
- Participate in mandatory training and team meetings.
- Carry out additional duties aligned with the position's responsibilities.
Other
- The institution complies with anti-discrimination laws and does not exclude individuals based on race, sex, color, creed, religion, age, national origin, disability, marital status, sexual orientation, gender identity, transgender status, pregnancy, genetic traits, domestic violence history, military status, veteran status, or other protected categories.
- In accordance with the Americans with Disabilities Act, candidates needing reasonable accommodations during hiring should inform Human Resources.
