Troubleshoot network-related problems, including connectivity, printing, and wireless access issues
Demonstrate foundational understanding of network switching and routing principles
Identify and resolve technical problems involving hardware and software across Windows, macOS, and mobile devices
Configure and deploy workstations with necessary peripherals for onboarding employees
Install, update, and resolve issues with software programs and operating systems
Track and manage IT equipment inventory and oversee timely hardware replacements
Monitor, categorize, and respond to incoming support requests using a helpdesk ticketing platform
Deliver prompt, respectful, and effective assistance through phone, email, and in-person channels
Log all support interactions, resolutions, and next steps within the ticketing system
Refer advanced technical problems to specialized IT staff when required
Follow up with users to confirm issue resolution and service satisfaction
Help maintain clear and current documentation for IT processes, configurations, and solutions
Support user account setup and management of system access rights
Assist in tracking IT assets and managing equipment lifecycle stages
Contribute to IT initiatives and system rollouts as needed
Promote awareness and adherence to operational security best practices
Handle third-party software and component requests while supporting compliance standards

Associate’s degree or 1–2 years of professional experience in IT support, helpdesk, or administrative roles
Practical experience setting up and configuring technical equipment
Demonstrated ability to diagnose and fix hardware and software problems in personal or work settings
Proficient in both Windows and Mac operating environments
Familiarity with Google Workspace and standard business productivity tools
Strong organizational capabilities with close attention to detail
Capable of managing multiple tasks and adjusting priorities in a dynamic setting
Effective problem-solving skills with a solution-oriented mindset
Professional and approachable attitude in user interactions
Clear and concise verbal and written communication abilities

Experience using remote support software and helpdesk ticketing systems
Understanding of core networking protocols such as TCP/IP, DNS, and DHCP
Familiarity with mobile device management (MDM) platforms
Industry-recognized certifications like CompTIA A+, Network+, or Security+ are beneficial

Perform network troubleshooting, including connectivity, printer, and Wi-Fi issues
Basic knowledge of switching and routing
Diagnose and resolve hardware and software issues across Windows, Mac, and mobile platforms
Set up workstations and connect peripherals for new employees
Install, update, and troubleshoot software applications and operating systems
Maintain inventory of IT equipment and coordinate hardware replacements
Manage and prioritize incoming support tickets through the helpdesk ticketing system
Provide timely, professional, and courteous support via phone, email, and in-person
Document all support activities, solutions, and follow-up actions in the ticket system
Escalate complex technical issues to appropriate IT specialists when necessary
Follow up with users to ensure complete resolution and satisfaction
Assist in maintaining accurate documentation of IT procedures, configurations, and solutions
Assist with user account management and access permissions
Support IT asset management and equipment lifecycle tracking
Participate in IT projects and system implementations as needed
Foster Operational Security culture
Support Third Party Component and Software requests, and foster compliance

Associate’s degree OR 1-2 years of experience in IT support, helpdesk, office/administrative support, or similar role
Hands-on experience with equipment setup and configuration
Proven ability to troubleshoot software and hardware issues (personal or professional)
Proficiency with Windows and Mac operating systems
Knowledge of Google Suite and common business applications
Strong organizational skills and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving abilities
Professional and friendly demeanor
Excellent communication skills

Level is hiring an IT Coordinator