Responsibilities
- Manage full lifecycle IT service delivery by designing intake processes, defining workflows, and ensuring service benchmarks are met to maintain a responsive request backlog
- Advance operational efficiency by identifying manual, repetitive tasks and eliminating them through automation, scripting, and intelligent workflow design
- Lead initiatives focused on accelerating and improving service delivery, including optimizing employee onboarding and offboarding, self-service capabilities, system monitoring, and internal process efficiency
- Develop and sustain automated integrations across IT and SaaS platforms, including identity management, single sign-on, endpoint management, and service desk systems to reduce manual effort
- Provide on-site support and maintenance for network and infrastructure systems across headquarters and remote locations
- Operate and manage systems across multiple operating systems, including Windows, macOS, and Linux, with strong proficiency in Linux environments
- Collaborate with the IT Manager on strategic technology choices, tooling upgrades, and capability development across the IT team
- Deliver hands-on technical support across all levels, from basic user assistance to resolving complex escalated issues, for both local and remote employees
- Support organizational security and compliance standards, including practices aligned with ISO 27001, privileged access controls, and identity management
- Ensure sustainability and scalability by maintaining accurate documentation, operational runbooks, and shared knowledge resources
Benefits
- Competitive compensation and equity package
- Access to advanced AI-powered tools to enhance productivity and professional growth
- Opportunity to work remotely from any location globally for up to 10 days per year
- Engagement in a high-growth, innovative startup environment
- Potential to influence the evolution of next-generation wireless technology
- Inclusive and cooperative workplace culture
Compensation
Competitive salary and stock option package
Work Arrangement
On-site — Surry Hills, Sydney
Other
- Applicants must reside in Sydney and be able to work in person at the Surry Hills headquarters
- Eligible to work remotely from any location worldwide for up to 10 days annually
