Responsibilities
- Address and resolve IT support inquiries from EMEA staff with prompt, high-quality responses and consistent communication.
- Configure, deploy, repair, and recover laptops and end-user devices for new and current employees across the region.
- Assist in employee onboarding and offboarding, including device setup, account creation, and access removal.
- Handle identity and access management tasks such as Okta workflows, password resets, and access approvals.
- Support office infrastructure, including internet connectivity, network troubleshooting, hardware, and vendor coordination.
- Operate and maintain meeting room technologies, including Zoom Rooms and audiovisual systems.
- Diagnose and resolve hardware and software problems on Mac and PC devices, offering clear guidance to users of all technical levels.
- Document standard procedures, update IT runbooks, and refine processes to improve scalability across EMEA.
- Collaborate with Security, HR, and other teams to ensure IT practices are secure, efficient, and user-focused.
- Monitor recurring technical issues, analyze root causes, and propose enhancements to tools and workflows.
Benefits
- We foster a diverse and inclusive workplace where all employees can succeed.
- Join a fast-growing organization with clear paths for professional advancement.
- Work in an environment that values innovation, teamwork, and creative problem-solving.
- Flexible work model combining remote and office-based work, with access to office space in Chicago for applicable roles.
- Receive a competitive total compensation package including salary, equity, health, dental, and vision coverage for employees and families, flexible time off, and extended parental leave.
- Eligible full-time employees receive stock options as part of their compensation.
Compensation
Competitive salary, equity, and benefits including health, vision, dental, flexible vacation, and parental leave.
Work Arrangement
Hybrid — EMEA
Team
Dynamic, growing team focused on scalable IT operations and employee support across the EMEA region.
Other
- This job description does not include every duty or responsibility; tasks may evolve over time without notice.
- Applicants may remove age-related details such as birth dates or school attendance years from submitted materials without penalty.
