Responsibilities
- Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup
- Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding)
- Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts
- Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support
- Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team
- Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses
Requirements
- 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position
- Strong communication skills and user-facing confidence
- Solid experience with macOS and Windows administration
- Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege)
- Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN)
- Strong sense of ownership, proactivity, and independence in managing daily tasks
- English knowledge at least Upper-Intermediate level
Nice to Have
- Interest in automation / development (Python, Bash, PowerShell)
- Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments
- Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi)
Compensation
PLN 60-70 / hour
Work Arrangement
Hybrid — Poznań, Poland
Additional Information
- Hybrid work model with minimum 4 days a week in office
- Role emphasizes stronger presence in the office to foster teamwork and effective communication
