Responsibilities
- Define and execute the strategic direction for post-purchase operations by collaborating with Product, Engineering, and Operations teams to build scalable, high-quality user experiences
- Convert operational data and user behavior insights into actionable priorities, roadmaps, and improvement initiatives focused on quality, speed, and scalability
- Lead end-to-end cross-functional projects from initial problem identification through implementation, ensuring alignment, ownership, and measurable results
- Develop and deploy scalable processes, systems, and operating frameworks that adapt to growing user demands and business expansion
- Act as a strategic advisor to senior leadership, offering data-backed insights and evaluating tradeoffs to guide key decisions
- Regularly evaluate operational performance to uncover opportunities for enhancing efficiency, reliability, and user satisfaction
Benefits
- Comprehensive holiday and flexible time-off policy
- Health coverage options including medical, dental, and vision insurance
- Remote work support and infrastructure
- One-time allowance for home office setup
- Monthly stipend for cell phone and internet expenses
- Access to care-related benefits
- Monthly wellness allowance
- Annual financial support for childcare
- Lifetime family planning benefit covering expenses such as fertility treatments or adoption
- Retirement benefits: 401k plans with employer match up to 4% of base salary in the US; pension plans available internationally
- Monthly credit to use on the platform
- 16 weeks of paid parental leave plus a one-month phased return-to-work program
Work Arrangement
Remote — London, Dublin
Other
- Company leave policies are coordinated with local statutory requirements, which take precedence.
- Candidates must live within commuting distance of either the London or Dublin office hubs.
