Extreme Networks is hiring an Intern - Lab/TAC Network Engineer

Extreme Networks is looking for an Intern - Lab/TAC Network Engineer who wants to build a career in networking. You will join our Services Lab Operations team to learn routing and switching protocols using Extreme Networks multi-layer Ethernet switches. Your work will directly support Technical Support Engineers by designing, implementing, and troubleshooting network setups used to solve customer issues.

What You'll Do

• Learn Extreme Networks products, routing and switching protocols, and lab operations.
• Setup networking equipment for Technical Support Engineers (TSEs) to use for customer support.
• Partner with TSEs to help replicate customers’ network issues involving software, hardware, or configuration.
• Assist with lab operations including racking, cabling, troubleshooting, and managing equipment.
• Prepare to become a Technical Support Engineer, Network Engineer, or a related position.
• Demonstrate technical aptitude, critical thinking, and communication skills to solve problems.
• Pass certifications and internal training on products and network protocols.
• Adhere to Service Level Agreements (SLAs) for lab setups and replications.
• Accurately document work activities in a clear and concise manner.
• Improve lab operations and processes on an ongoing basis.
• Train various lab users on systems and processes.

What We're Looking For

• Passion and aptitude for learning technology and solving problems.
• Strong written and verbal communication skills.
• Basic networking knowledge including Ethernet, TCP/IP, OSI model, routing and switching.
• Experience in a service-oriented position.
• Ability to work independently with minimal guidance as well as collaboratively with other team members.
• Excellent organization and time management skills.
• Windows and Linux experience.

Nice to Have

• Experience working with routers and switches in a lab environment or technical support position.
• Knowledge of servers and virtualization such as VMware, Linux, or Microsoft.
• Knowledge of scripting language(s).
• Pursuing a Bachelor’s degree in a computer or networking related field.
• Customer service experience, preferably in technical support.
• Experience setting up and managing home networks (wired and wireless).
• Pursuing industry standard certifications.

Technical Stack

• Extreme Networks multi-layer Ethernet switches
• Routing and switching protocols
• Windows
• Linux
• VMware
• Scripting language(s)

Team & Environment

You will report to a Lab Manager as part of the Services Lab Operations team.

Work Mode

This is an onsite position based in either Morrisville, North Carolina or Salem, New Hampshire.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences. We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status.