CloudLinux is hiring an Intern Business/System Analyst to join our core CloudLinux Network (CLN) platform team. In this role, you will support our central systems for billing, licensing, and customer management, working closely with the Product Owner to deliver features and improve business processes.
What You'll Do
- Write and maintain product requirements, user stories, acceptance criteria, and use-case scenarios.
- Support feature development for billing, subscriptions, licensing, permissions, and customer workflows.
- Participate in planning sessions, standups, grooming meetings, retrospectives, and design reviews as a full team member.
- Assist in resolving customer-impacting issues.
- Collect user and stakeholder feedback to refine product usability and discoverability.
- Work with data teams to analyze billing-related tickets, refund patterns, subscription events, and customer behaviors.
- Prepare structured summaries and insights from raw data.
- Perform manual data review or manual data entry when needed.
- Support internal cleanup and data-quality initiatives.
What We're Looking For
- 1+ year of experience as an Intern Business Analyst, or in a similar product role.
- Ability to create clear, structured requirements.
- Basic understanding of REST APIs (Swagger, request/response flow, error codes).
- Basic knowledge of Postman.
- Knowledge of SQL or experience with BI tools (Looker, Redash, Snowflake).
- Technical background or understanding of JSON, logs, and API debugging.
- Strong analytical thinking and attention to detail.
- Advanced English proficiency.
Nice to Have
- Experience with billing systems or financial workflows.
- Familiarity with Jira, Confluence, Notion, Slite, or similar tools.
Technical Stack
- REST APIs
- Postman
- SQL
- BI tools (Looker, Redash, Snowflake)
- JSON
Team & Environment
You will work closely with the Product Owner as part of the CLN team in a fast-paced, distributed environment that values creativity and innovation.
Benefits & Compensation
- Work on real project tasks in an Agile team.
- Strong focus on professional development with opportunities for learning and growth.
- Interesting and challenging projects.
- Mentor and other knowledge-exchange programs.
- Fully remote work with flexible working hours, work from any location worldwide.
- 10 days of national holidays.
- Unlimited sick leaves.
- Compensation for private medical insurance.
- Co-working and gym/sports reimbursement.
- Opportunity to receive a reward for the most innovative idea that the company can patent.
Work Mode
This is a worldwide remote position, allowing you to work from any location.
CloudLinux is an equal opportunity employer.
