Responsibilities
- Management of Customer’s Portal (Quotes and Orders)
- Download and analyze monthly Supplier Report Card
- Track and manage contacts and opportunities within CRM SalesForce
- Quote/SPA entry and quote responses
- Daily Quote follow-up and Win/Loose feedback
- Strategically manage customer PO from order entry to shipment
- Send and conduct webex for account Backlog
- Backlog reconciliation – Monthly
- Manage daily account expedites
- Manage daily VMI, Consignment and Min/Max Programs
- Coordinate RMAs and ensure SCAR responses meet deadlines
- Coordinate Compliance Responses and NDAs, etc.
- Train substitute for vacation and personal leave periods
- Develop relationships with customers responding to their questions efficiently and courteously
- Same day call response – Daily (as needed)
- Provide knowledgeable answers to questions about product, pricing and availability
- Promote ITT products and services
- Partner with Strategic Sales Manager and Regional Sales Manager on sales leads, customer opportunities, and POS and demand analysis
- Work with customers to resolve product returns, shipping inquiries and order status questions
- Co-develop and maintain new and existing customers through prospecting and relationship building.
- Assist in maintaining quarterly target goals
- Manage product/service mix, pricing and margins according to agreed goals
- Communicate with and leverage Customers to develop business
- Present at customer meetings, seminars, trainings, and webinars as required
- Attend sales trainings and certification programs as required
- Continuous product learning to address customer inquiries and issue resolution
Requirements
- Five (5) years prior customer service experience in a manufacturing environment
- ERP knowledge and experience; focused on sales and distribution module
- Proficiency in Microsoft Excel, Word, PowerPoint required
- Excellent customer service skills, problem solving and negotiation skills
- Effective communication and written skills
- Detail oriented and works with a high degree of accuracy
- Ability to multitask and tactfully handle stressful and difficult situation
- 90% Bilingual– English-Spanish fluently spoken and quality written, preferably
Additional Information
- 90% Bilingual– English-Spanish fluently spoken and quality written, preferably
