On-site Employment

Maples Group is hiring an Infrastructure Operations Analyst

About the Role

The Maples Group is hiring an Infrastructure Operations Analyst to join our team in Leeds. In this role, you will proactively monitor our internal systems and manage incidents to ensure operational continuity. The position requires a 4 on 4 off shift pattern comprising two 12-hour day shifts and two 12-hour night shifts, including Bank Holidays, as our team provides 24x7, 365 days a year coverage.

What You'll Do

  • Proactively monitor internal systems using company monitoring tools.
  • Raise and manage incidents via the ITSM system and handle other BAU tasks.
  • Process all system monitoring alerts in a timely manner.
  • Manage incidents and changes appropriately.
  • Provide a professional service at all times.
  • Resolve all customer problems to a satisfactory conclusion.
  • Ensure all Incident OLAs and SLAs are met.
  • Collaborate with other departments within the business.
  • Participate in major incident management.
  • Act as a resource to the broader infrastructure team.
  • Maintain and update the team’s knowledge base.

Team & Environment

You will report directly to the Infrastructure Operations Manager and provide support to the Infrastructure Operations team. We foster a collaborative and conscientious environment where team members are committed to professional excellence and supporting one another.

Work Mode

This is an onsite position based in our Leeds office.

Maples Group is committed to a merit-based culture, diversity, inclusion, and equality of opportunity.

Required Skills
Infrastructure OperationsIncident ManagementMonitoringService DeskITILWindows ServerNetworkingScriptingProblem-SolvingCommunicationShift Work
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About company
Maples Group

The Maples Group is a standard bearer in financial and legal services, trusted by many of the world’s largest hedge fund managers, private equity firms and international corporations.

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Job Details
Category infrastructure
Posted 2 months ago