Scalable Capital is hiring an Incident Manager (m/f/x)

Coordinating the cooperation between departments and providers in all operational matters with a focus on incident management Designing, managing, monitoring and orchestrating incident operations processes – including across multiple departments Establishing and following up on quality improvement measures (service improvement process, CIP) Manager on duty in the event of serious disruptions (major incident process) as well as sustainable error correction and management of the necessary measures within the framework of root cause analyses Targeted communication and reports to management