As an Inbound Sales Representative at A Place for Mom, you'll be the first point of contact for families seeking senior care, providing empathetic and strategic guidance to help them find the best options for their loved ones. This remote, full-time role involves handling inbound, pre-screened leads from your home office on a fixed schedule aligned with the Pacific Time Zone.
What You'll Do
- Work in a growing, fast-paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to the company mission
- Take inbound, pre-screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherence
- Conduct in-depth initial consultation calls with families
- Educate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needs
- Act as the liaison between families and senior housing communities or care providers once you successfully complete the 4 week new hire training program
- Reach daily production benchmarks (inbound calls and outbound return calls), which consists of referring families out to communities and scheduling tours for them to ultimately drive move-ins
- Be the company’s first interaction with a family with the goal of being empathetic to their situation and delivering a great family experience
What We're Looking For
- Two or more years of experience in inside sales/inbound call center
- History of exceeding sales targets
- Ability to multitask; simultaneously talk on the phone and take notes on the computer
- Strong computer and typing skills necessary, including Word and Excel
- Ability to learn and navigate internal CRM system
- Work a 40-hour work schedule on an hourly, non-exempt basis
- Schedule adherence, including availability for regularly scheduled evenings and weekends, and some holiday shifts
Technical Stack
- Word
- Excel
- CRM system
Benefits & Compensation
- 401(k) plus match
- Dental Insurance
- Health Insurance
- Vision Insurance
- Paid Time Off
$45,760 base annually ($22.00 per hour), with On Target Earnings: $74,000 including a $28,240 variable bonus (uncapped)
Work Mode
Remote (Pacific Time Zone); Fixed 40-hour schedule with assigned shifts; may include evenings, weekends, and holiday shifts
All your information will be kept confidential according to EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees.
