About the Role
The In-country Operations Manager is responsible for leading all aspects of local operations, ensuring compliance, optimizing performance, and supporting the expansion of financial services within the region.
Responsibilities
- Oversee daily operations within the country to ensure smooth execution of business activities
- Ensure compliance with local laws, regulations, and licensing requirements
- Build and maintain relationships with local partners, regulators, and financial institutions
- Monitor performance metrics and implement improvements to operational efficiency
- Lead onboarding and training for local teams and partners
- Coordinate with product and technology teams to adapt solutions for local needs
- Manage country-specific risk and fraud prevention strategies
- Act as primary point of contact for internal teams on local market developments
- Support market expansion initiatives and new product launches
- Ensure customer support processes meet local expectations and service standards
- Drive adoption of financial products through targeted local engagement
- Prepare and deliver regular reports on operational performance and market insights
- Collaborate with finance teams on budgeting and forecasting activities
- Implement and maintain data privacy and security standards in line with local regulations
- Facilitate communication between global leadership and local stakeholders
- Respond to operational issues with timely and effective solutions
- Ensure branding and messaging align with local culture and regulations
- Support audit processes and regulatory examinations
- Manage vendor relationships specific to the country operation
- Promote a culture of accountability, compliance, and customer focus
- Track changes in the regulatory landscape and advise on necessary actions
- Optimize on-the-ground processes for scalability and cost-efficiency
- Contribute to strategic planning based on local market intelligence
- Ensure alignment between global objectives and local execution
- Support crisis management and business continuity planning locally
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexibility based on location and role requirements
Team
Part of a dynamic, cross-functional team focused on scaling financial services in emerging markets
About Us
We are a global technology company building financial infrastructure for emerging markets. Our platform enables digital banking, lending, and payments services for millions of underserved customers.
What We Offer
- Opportunity to make a meaningful impact in financial inclusion
- Collaborative and inclusive work culture
- Professional development and growth opportunities
- Exposure to cutting-edge financial technology and innovation
Not applicable for this position
