The Implementation Team Lead at Keeper Security will oversee and grow the company's implementation team across the APAC region, with a focus on Japan. You will lead technical deployments, mentor a team of specialists, and ensure seamless customer onboarding and adoption of Keeper’s cybersecurity solutions, combining hands-on execution with strategic leadership.
What You'll Do
Oversee the delivery of Keeper’s software for all clients including initial deployments of new customers and expansion deployments of existing customers
Ensure mastery level understanding of Keeper’s complex line of technical SaaS products
Tailor solutions to meet the specific needs and objectives of each client, ensuring a personalized and effective experience
Offer continuous technical support to clients, adeptly troubleshooting issues and efficiently resolving any concerns as they arise
Proactively recognize and rectify project-related risks and issues, promptly escalating them to development only when required
Maintain accurate records of client configurations, customizations, and communication to ensure a comprehensive understanding of each implementation
Gather feedback from clients and collaborate with the product development team to improve the functionality and usability of solutions
Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope
Maintain consistent and transparent communication of project status and progress to internal stakeholders and clients, promptly addressing any arising issues or concerns
Communicate in Japanese and English, both verbally and in writing
Act as a subject matter expert on all Keeper products, staying knowledgeable and informed of changes, updates, and new products
Lead, mentor, and develop a team of Implementation Specialists, ensuring they deliver exceptional customer experiences
Serve as the primary escalation point for complex implementations and client issues
Provide coaching, training, and performance feedback to drive individual and team success
Collaborate with the Director of Implementation to define goals, KPIs, and growth strategies for the APAC team
Establish and refine implementation processes, playbooks, and documentation to drive consistency and efficiency
What We're Looking For
4+ years of progressive experience in SaaS implementation or technical consulting, with at least 1 year in a team lead or supervisory role
Must be bilingual in Japanese with English proficiency for business purposes, with excellent verbal and written communication skills
Experience with Identity and Access Management (IAM), Privileged Access Management (PAM), and integration with Identity Providers (IdPs) such as Okta, Azure AD, or similar platforms
Experience with Google docs and MS-office tools
Proficiency in leading external client engagements
Excellent communication and interpersonal skills, with the ability to effectively manage client relationships
Strong analytical and problem-solving skills
Ability to work independently and as part of a team, across global regions and time zones
Bachelor's degree in computer science, information technology, or a related field (or equivalent practical experience)
Nice to Have
Experience in SaaS deployment with security software experience
Systems engineering experience
Technical Stack
SaaS platforms
Identity and Access Management (IAM)
Privileged Access Management (PAM)
Okta
Azure AD
Google Docs
MS-Office tools
Team & Environment
APAC implementation team (exact size not specified)
Implementation team under the Director of Implementation
Reporting to: Director of Implementation
Benefits & Compensation
Gain valuable skills while providing the most seamless onboarding experience for customers
Join one of the fastest growing cybersecurity companies
Equal opportunity employer with commitment to diversity and inclusion
Inclusive environment for all employees
Work Mode
Candidates must be able to work from the Tokyo, Japan office.
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
