Responsibilities
- Own end-to-end implementation plans for enterprise customers: timeline, milestones, dependencies, risk, and stakeholder accountability
- Run the handoff from Sales at deal close in partnership with Customer Success and Solutions Engineering: validate services scope, timeline commitments, complexity signals, and migration readiness
- Coordinate workspace architecture, migration, and integration workstreams (SSO/SCIM, Slack, GitHub, Jira sync, custom integrations) across customer IT, Solutions Engineering, and engineering escalations
- Build the enablement calendar in partnership with Customer Education, drive persona-based training plans, and run wave-by-wave rollout planning
- Own go-live execution and the first 30 days post-launch: adoption tracking, rapid issue triage, and a structured handoff to the CSM
- Define and enforce the services engagement model so every enterprise deal has a clear scope, deliverables, and boundaries before kickoff
- Build the implementation playbook: turn each rollout into a documented, repeatable framework that scales with the business
Requirements
- 5+ years in implementation management, technical program management, or enterprise onboarding at a B2B SaaS company
- Track record managing multi-workstream, multi-stakeholder enterprise rollouts (1,000+ user deployments preferred)
- Deep fluency with structured project management: implementation plans, dependencies, owners, risk tracking
- Ability to coordinate technical and non-technical teams without owning the technical execution directly
- Strong executive communication: comfortable running a steering committee, delivering a VP-level status update, and working with a customer IT admin in the same day
- Experience defining and enforcing services scope: scoping engagements, setting expectations on hours and deliverables, and managing scope creep
Nice to Have
- Familiarity with enterprise migration patterns, SSO/SCIM provisioning, integration configuration at scale, or experience working alongside Solutions Engineering or Professional Services
Benefits
- Competitive salary and equity
- Employee-friendly equity terms including early exercise in the US and extended exercise windows
- Daily meal and coffee stipend on every workday
- Paid co-working space or desk
- Health coverage (based on country requirements)
- 5 weeks paid vacation, plus local statutory holidays
- 4 months paid parental leave
- Paid month off after 4 years & every 2 years thereafter
- Regular team events and off-sites
- Remote-first with no required commute
Work Arrangement
Remote (Worldwide) — North America, Europe, Australia, San Francisco, New York, London
Additional Information
- EST time zone is preferred
- Remote-first with optional co-working offices
- Intentional in-person connection through team off-sites, optional co-working, and occasional travel
- 5 weeks paid vacation, plus local statutory holidays
- 4 months paid parental leave
- Paid month off after 4 years & every 2 years thereafter
- Daily meal and coffee stipend on every workday
- Paid co-working space or desk
- Health coverage based on country requirements
- Regular team events and off-sites
- Equal opportunity employer; no discrimination based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or other protected characteristics
- No required commute
- All official hiring communication comes from @linear.app email; roles listed at linear.app/careers
- No payment or financial information requested from candidates
