Responsibilities
- Manage end-to-end onboarding for new clients, covering project planning, system setup, and technical deployment
- Assist with installing and configuring the platform according to client requirements
- Deliver Tier 1 technical support by addressing common integration issues, access problems, and configuration errors
- Track client data integrity and take proactive steps to fix data collection or integration inconsistencies
- Maintain a standardized, high-quality onboarding process while reducing setup timelines and increasing platform usage
- Train client administrators to operate and manage the system independently
- Work with Engineering and Product teams to support new feature releases and share client-driven insights
Work Arrangement
Remote — Bangalore, India
