The Implementation Engineer plays a key technical role in delivering RetailNext solutions to customers, overseeing end-to-end deployment with precision and consistency. This position is responsible for planning, executing, and validating installations, ensuring all systems are configured correctly and perform as expected in real-world environments.
Key Responsibilities
- Serve as the primary technical contact during integrator escalations, providing timely resolution and guidance
- Execute full RetailNext deployments independently, adhering to company standards and best practices
- Review site documentation, including floor plans and surveys, to determine optimal hardware placement
- Monitor and assess vendor performance throughout deployment cycles
- Lead internal and client-facing meetings to align on project goals and progress
- Maintain detailed records of configurations, changes, and deployment outcomes
- Support training initiatives for partners, vendors, and internal teams as needed
Technical Requirements
Candidates must demonstrate hands-on experience with network infrastructure deployment, including software and hardware integration. Proficiency in TCP/IP networking, UNIX command-line operations, and RetailNext-specific tools is essential. The ability to interpret technical diagrams and make real-time configuration decisions during live installations is critical to success.
- Strong command of TCP/IP networking concepts
- Intermediate-to-advanced UNIX skills
- Familiarity with RetailNext software systems and administrative workflows
- Proven ability to work autonomously under pressure
- Sound judgment in dynamic, customer-facing technical scenarios
Work Environment & Culture
This is a fully remote role with the flexibility to work from any location for up to 90 days per year. The company emphasizes autonomy, continuous learning, and career development, offering an annual stipend for personal growth and monthly recharging days to support well-being. Every initiative is guided by a commitment to customer success, with a culture that values ownership, flexibility, and professional investment.
