Deploy CRM configurations, project management systems, automation workflows, analytics dashboards and AI implementations
Identify business bottlenecks and design solutions that streamline entire practices
Build automated email, SMS & AI workflows for instant lead response and qualification
Standardize, automate, and clear backlog in case management/project management systems
Build data pipeline and profitability dashboard for real-time clarity
Consolidate document templates and build automation for generating complex documents
Lead AI training sessions for practical, safe, and efficient AI use
Uncover law firm operational challenges and connect these to technical solutions
Autonomously gather requirements, present to & train client teams, and manage adoption of deployed solutions
Build working relationships with clients and ensure their high satisfaction & NPS
Handle 1 to 4 client engagements at a time, owning full implementation

Client-ready communication skills
Systems thinking approach
Builder mentality
Technical experience deploying & configuring CRMs, Project Management systems, Analytics Dashboards, Automation tools (Low-Code/No-Code), and/or AI applications
Ownership mentality
Curiosity
Professional English fluency (B2 level minimum)
2-5 years of experience in similar roles
Experience in client-facing roles and/or consulting, especially for SMEs
Experience with CRMs (e.g. HubSpot, Salesforce, Zoho, Pipedrive)
Experience with Project Management/ERP Systems (e.g. Asana, Monday.com, Airtable, ClickUp, SAP)
Experience with automation/iPaaS tools (e.g. Zapier, Make, n8n, MS Power Platform)
Experience with GenAI (e.g. Gemini, OpenAI, Anthropic, DeepSeek)
Experience with data analysis (e.g. BigQuery, Looker Studio, PowerBI, Tableau)
Experience working with REST APIs (integration)
Track record of learning complex tools quickly and applying them to business problems

Portfolio preferred - showcase projects that demonstrate systematic problem-solving approach

Competitive salary
Performance-based bonus & promotion path
Flexible benefits
Career-defining growth investment: executive coaching, certifications, and training

Availability needed for client meetings Mon - Fri, morning US hours (afternoon-evening Eastern European Time)
Quarterly in-person meetups in locations all over the globe chosen by popular vote of team members (potential lineup for next year: USA, Tokyo, Dubai, Bangkok)
Operate in focused 4-week sprints
End-to-end client engagements usually have a duration of at least 6 months

Swans is hiring an Implementation Consultant (CRM, Automation, Data, AI)