Responsibilities
- Incident management for internal users
- Escalation to Shared Services and external service providers
- Supporting onboarding and offboarding of employees
- Managing hardware, software, and user access
- Ensuring proper functioning of IT services and collaboration tools
- Acting as a central point of contact for IT support, ensuring that issues are resolved efficiently and that systems remain operational
- First-line support for internal users
- Incident resolution and escalation when needed
- Creation of user accounts for new employees
- Offboarding (account deactivation, access removal)
- Managing access to: Remote applications
- Managing access to: File servers
- Managing access to: Microsoft Teams workspaces
- Managing access to: Extranet environments
- Managing access to: Mailboxes
- Preparing and configuring computers
- Managing asset inventory
- Badge management
- Monitoring and handling security alerts
- Support for audio/video meeting room infrastructure
- Telephony support
- File server management
- Installation and configuration of specific software
Requirements
- Strong hands-on IT support experience
- Ability to manage multiple operational tasks simultaneously
- Structured and organized approach to IT administration
- Strong communication skills with internal users
