United States of America - Irvine, California; United States of America - Remote / Home Office Hybrid Employment $115,850 - $184,307 USD

iHerb is hiring an IBP Strategy & Transformational Lead

Responsibilities

  • Partner with Supply Chain Operations, Finance, Merchandising, Marketing, and IT leaders to redefine and/or optimize end-to-end planning processes, including Demand, Supply, Inventory, and IBP/S&OP
  • Translate business strategy into a clear, executable IBP and Inventory Optimization roadmap
  • Challenge legacy processes, assumptions, and system designs to improve speed, focus, and decision quality
  • Drive measurable business outcomes across service, inventory, cost, and agility
  • Design and apply integrated, decision-ready data sets that align demand, supply, inventory, capacity, and financial views.
  • Shift planning from calendar-driven review cycles to exception-driven workflows using clearly defined thresholds and tolerances.
  • Define business meaning, decision ownership, and recommended actions and trade-offs for exceptions
  • Embed decision logic directly into IBP workflows to enable same-day or next-day decisions.
  • Reduce planner effort by eliminating manual data preparation and focusing attention on the few critical issues that matter most.
  • Own the solution design and architecture for SAP IBP (Demand, Supply, Inventory Optimization, Response & Supply, and related capabilities).
  • Configure SAP IBP to support daily and weekly operational decision cycles, not just monthly IBP cadence.
  • Design alerts, dashboards, and planning views that clearly answer: What changed? Why does it matter? What decision is required now?
  • Ensure tight integration between SAP IBP, SAP S/4HANA (or ECC), BW/HANA, and execution systems to support fast response and closed-loop learning.
  • Balance SAP standard best practices with practical usability for planners and operators.
  • Apply forecasting, supply, and inventory analytics to prioritize action, not just improve model accuracy.
  • Enable rapid scenario analysis and what-if simulations focused on real operational trade-offs (service vs. inventory, cost vs. speed).
  • Partner with data and analytics teams to operationalize advanced models into repeatable, explainable decisions.
  • Focus on speed to insight and decision clarity over analytical complexity.
  • Lead or support IBP and SAP supply chain implementations, enhancements, and upgrades.
  • Collaborate with internal teams and external partners to deliver high-quality, usable solutions.
  • Define success metrics and ensure solutions deliver tangible, measurable business value.
  • Drive adoption through training, governance, and continuous improvement.

Requirements

  • Generally requires a minimum of ten (10) plus years of experience
  • 5-7+ years of hands-on experience with SAP IBP, across multiple planning areas
  • Strong understanding of SAP S/4HANA or ECC supply chain modules (MM, PP; APO experience a plus)
  • Proven experience designing end-to-end planning architectures and integrations
  • Solid understanding of data models, master data governance, and planning heuristics
  • Deep understanding of end-to-end supply chain operations in complex, fast-moving environments
  • Ability to connect system and data design choices directly to business outcomes
  • Strong stakeholder influence skills, with the ability to align cross-functional teams
  • Experience leading transformation initiatives, not just system implementations

Nice to Have

  • Experience in retail, e-commerce, or high-SKU, high-velocity environments
  • Proven track record of evolving organizations from basic S&OP to advanced IBP
  • Exposure to hybrid planning landscapes (SAP and non-SAP tools)
  • Experience supporting global or multi-region supply chains

Key Performance Indicators

  • Decision Speed & Focus - Decision latency (time from exception detection to decision)
  • Decision Speed & Focus - Exception aging (open exceptions beyond defined thresholds)
  • Decision Speed & Focus - Exception volume per planner (trend downward)
  • Decision Speed & Focus - % of alerts acted upon vs. ignored
  • Planning Effectiveness - Forecast accuracy and bias at agreed aggregation levels
  • Planning Effectiveness - Plan stability (week-over-week or cycle-over-cycle changes)
  • Planning Effectiveness - Scenario cycle time (time to evaluate and decide)
  • Planning Effectiveness - % of plans auto-approved vs. manually adjusted
  • Inventory & Service Outcomes - Service level / fill rate
  • Inventory & Service Outcomes - Inventory turns and days of supply
  • Inventory & Service Outcomes - Excess and obsolete inventory
  • Inventory & Service Outcomes - Stockout recovery time
  • System & Adoption Health - Planner touches per planning cycle
  • System & Adoption Health - Manual overrides as a % of total decisions
  • System & Adoption Health - Alert precision (true vs. false positives)
  • System & Adoption Health - Active user adoption and engagement rates

What Success Looks Like

  • Planners and leaders focus on decisions and exceptions, not data preparation
  • Faster response to volatility with clear visibility into trade-offs and impacts
  • Planning systems highlight issues early enough to act, with clear ownership and actions
  • Measurable improvements in service levels, inventory health, and decision speed
  • IBP is trusted as a daily operational decision engine, not just a planning calendar

Work Environment

  • The WFH environment is primary, office is optional.
  • Hectic, fast-paced with multi-level distractions
  • Professional, yet casual work environment
  • Professional, private space for video meetings required
  • Ability to work extended hours as required

Additional Information

  • Ability to work extended hours as required
  • Professional, private space for video meetings required
About company
iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience. We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries. Our vision is to become the #1 destination for health and wellness across the world. With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team: Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · Embrace Diversity & Inclusion · Strive for Simplicity
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Posted 17 days ago