Responsibilities
- Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
- Maintain a consistently high level of installation quality, as evaluated through post-installation inspections and customer feedback.
- Complete HVAC installations within the established timeframes, meeting or exceeding the company's productivity standards.
- Achieve a first-time installation success rate as established by the Installation Manager, ensuring minimal revisits or callbacks due to installation-related issues.
- Continuously update and enhance technical skills, staying informed about the latest installation techniques, manufacturer guidelines, and industry best practices.
- Maintain a perfect safety record, strictly adhering to all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
- Provide effective mentorship and guidance to the Install Apprentice, contributing to their skill development and ensuring a positive learning experience.
- Demonstrate excellent communication skills when interacting with customers during installations. Uphold a professional appearance and demeanor while representing Auchinachie during installations, earning high marks for professionalism from customers.
- Maintain accurate and complete documentation of installation details, equipment used, and any modifications in the company's systems, such as Service Titan.
- Work collaboratively with the Install Apprentice and other team members, fostering a positive and supportive work environment that promotes teamwork.
- Actively participate in performance reviews and self-assessments, identifying areas for personal improvement and setting development goals to enhance overall job performance. Pursue additional certifications and training opportunities to expand expertise and proficiency in installing various brands of HVAC equipment.
- Monitor and track the progress of the Install Apprentice, providing regular feedback and opportunities for growth and skill advancement.
- Maintain a consistent record of punctuality and attendance, arriving at installation sites and appointments on time.
- Additional duties as assigned
Requirements
- experienced HVAC Installers
Benefits
- Company vehicle, gas card, cell phone, and tablet
- 401(k) with Company Match
- High-quality, Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Tuition reimbursement
- Special deals/Discounts on a variety of services and entertainment
- Tool account
- Safety shoe reimbursement
- Family & friends discounts on services
- Yearly Performance Reviews
Work Arrangement
On-site
Team
Structure: crew of two, alongside an Install Apprentice
Additional Information
- Maintain a perfect safety record, strictly adhering to all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
- Provide effective mentorship and guidance to the Install Apprentice, contributing to their skill development and ensuring a positive learning experience.
