About the Role
As a mid-level People Technology Technician, you will focus on resolving functional issues, enhancing system configurations, and optimizing workflows across global HR platforms. Embedded within the People Tech Scale team, you will transition from reactive support to proactive engineering practices, leading medium-scale initiatives that eliminate manual processes and strengthen integrations across Workday, SmartRecruiters, Absorb, and Visier.
Responsibilities
- Resolve advanced support tickets by diagnosing and fixing complex or undocumented application issues and deploying sustainable technical solutions.
- Lead global platform enhancement initiatives to simplify applicant processes, improve learning management systems, and minimize manual work.
- Support the monitoring of data integrations, verify synchronization health between platforms, and diagnose disruptions in data flows.
- Track incoming requests and identify those requiring significant effort, ensuring timely migration to project tracking tools to manage team workload.
- Maintain and update operational runbooks and internal documentation, ensuring precision in technical configurations and system setups.
- Contribute to the training, onboarding, and development of entry-level technicians by leading knowledge-sharing sessions on advanced system behaviors.
Work Arrangement
Remote (Worldwide)
Why you should join us
You will help build a trusted, high-performance platform that delivers real business advantage through people systems. You’ll work in a modern environment focused on automation, with freedom to streamline employee experiences and reduce technical debt. The team applies engineering rigor through peer-reviewed designs and documentation, and promotes growth via clear career paths, learning support, and ownership of long-term projects.
