Responsibilities
- Review information in-take from the HRBP Agent (AI agent for performance management)
- Partner with leaders to ensure HRBP Agent guidance is followed, accurate, and following regional legal considerations
- Escalate complex cases to the HRBP
- Support follow-up actions, manager communication, and closure tracking
- Maintain confidentiality and ensure timely responsiveness
- Support performance management cycles, goal setting, and review coordination
- Assist in compensation cycle preparation and data consolidation
- Coordinate engagement initiatives, surveys, and action plans
- Contribute to global culture-building, and HR projects & programs
- Manage internal team transfers from start to finish, including documentation and handoffs
- Support onboarding experience alongside TA & HR Ops
- Coordinate with hiring managers for role readiness, buddy assignment, and team integration
- Conduct new hire check-ins and pulse-feedback collection
- Conduct exit interviews for roles as needed based on role level, impact to the org on the employee leaving, etc.
- Track headcount, hiring, and attrition trends using the Global Workforce Intelligence dashboard to align with location strategies
- Prepare quarterly HR dashboards for business reviews, using data to highlight key patterns, tell compelling stories, and deliver actionable recommendations to HRBPs
- Review employee exit data to extract trends, deliver insights, and recommend strategies to improve retention
- Partner with HR Ops to ensure HRIS accuracy for org charts, reporting lines, promotions, and department codes across assigned business units
- Develop understanding of Business org structure, roles, leveling, and skill frameworks
- Participate in workforce discussions and project meetings as required
- Support HRBP with data, documentation, and insights related to teams
Requirements
- 3 years of experience in HR coordination or people programs
- Strong communication, stakeholder management, and follow-through
- High attention to detail with the ability to handle confidential information
- Ability to work independently and manage multiple priorities
- Advanced Excel/Google Sheets skills and experience working with HRIS data and interest in AI development
- Experience supporting remote-first teams across multiple regions
Nice to Have
- Interest in developing HRBP skills and learning the engineering business
- Preferably someone with experience of multiple geographies
- Understanding how different areas of the business operate i.e. GTM / Engineering / Corporate etc. and adapting approach to your stakeholders
Work Arrangement
Remote (Country) — Mexico
Additional Information
- JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English.
- The interview and any additional screening process will take place primarily in English.
- To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.
- Any additional language requirements will be included in the details of the job description.
- JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
- You must be located in and authorized to work in Mexico to be considered for this role.
- Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.
- JumpCloud® is not accepting third party resumes at this time.
- JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
- Scam Notice: JumpCloud will never ask for personal account information such as credit card details or bank account numbers during recruitment.
- JumpCloud will never send you a check for any equipment prior to employment.
- All communication related to interviews and offers will come from official company email addresses (@jumpcloud.com).
- Do not provide personal/financial information if contacted by anyone claiming to represent JumpCloud; contact recruiting@jumpcloud.com with subject line 'Scam Notice'.
