Responsibilities
- Oversee administration of employee leaves, including short- and long-term disability, parental leave, job-protected absences, and unpaid time off.
- Offer guidance and support to managers and employees throughout the leave lifecycle, handling sensitive and complex situations effectively.
- Submit disability claims to insurance providers and coordinate with case managers for seamless leave processing.
- Develop accommodation and return-to-work plans in collaboration with employees, leaders, and insurers, consulting HR partners or management when needed.
- Manage approvals and documentation for parental, job-protected, and unpaid leaves.
- Ensure accurate and timely entry of all leave-related data into the Workday system.
- Analyze leave trends and patterns to identify risks and recommend improvements to policies and risk mitigation strategies.
- Lead the design and execution of the organization’s orientation and onboarding program for new hires.
- Ensure new employees complete pre-start onboarding tasks in Workday and follow up as necessary.
- Conduct onboarding sessions with new hires during the first and third weeks of employment.
- Respond to onboarding-related questions and provide ongoing support during the initial employment period.
- Ensure distribution and completion of the 3-month stay survey and follow up accordingly.
- Evaluate feedback from stay surveys and HR check-ins to inform annual reporting and program enhancements.
- Monitor changes in provincial and regional employment legislation.
- Track updates to employment laws and advise the People Services Manager and P&C team proactively.
- Research legal changes and initiate updates to HR policies, procedures, and guidelines.
- Work with legal counsel to revise and finalize HR policies and compliance documents.
- Coordinate the organization’s accessibility policy and multi-year plan, including government-mandated reporting.
- Partner with internal teams to update accessibility policies and submit AODA compliance reports every three years.
- Consult legal experts during revisions of accessibility policies and plans.
- Answer employee inquiries about accessibility policies and initiatives.
- Deliver and improve HR compliance training programs.
- Facilitate recurring Workplace Violence and Harassment Prevention training sessions.
- Ensure compliance with Occupational Health and Safety regulations in Ontario, Québec, and other applicable regions through training, risk assessments, and monitoring legislative changes.
- Coordinate mandatory compliance training delivery via third-party vendors and follow up with employees or managers to ensure completion.
Requirements
- Minimum of five years of progressive HR experience focused on leave management and employee experience in a corporate setting.
- Bachelor’s degree in Human Resources Management, Business, or a related field.
- Proven track record in administering various types of employee leaves, including pregnancy and parental leave and caregiver leave.
- At least two years managing complex disability claims and accommodation cases, requiring sound judgment and critical thinking.
- Solid understanding of employment laws across multiple provinces and jurisdictions, including the Employment Standards Act, Human Rights Code, and Health and Safety legislation.
- Demonstrated ability to create, implement, and evaluate HR policies, procedures, and programs.
- Strong client-service orientation and interpersonal abilities, with a history of building positive working relationships.
- Ability to collaborate effectively and deliver empathetic, tactful, and diplomatic service.
- Excellent verbal and written communication skills, including experience leading presentations.
- Capacity to work cross-functionally with internal stakeholders to advance HR initiatives.
- Strong communication skills with the ability to interact effectively at all organizational levels.
- Ability to maintain high productivity while managing competing priorities and tight deadlines.
- Awareness of system-wide impacts when entering data or making changes in Workday.
- Proactive mindset with the ability to identify opportunities and propose solutions independently.
- Ability to work autonomously within a hybrid team structure.
- Proven success in building strong relationships with key internal stakeholders.
- Proficient in HRIS systems, particularly Workday, with a system-oriented approach.
- Experience conducting HR data analysis and environmental scanning.
- High level of accuracy and attention to detail.
- Strong analytical, problem-solving, and decision-making capabilities.
- Demonstrates discretion, confidentiality, and sound judgment.
- Adaptable to changing circumstances and proactive in addressing emerging challenges.
- Excellent organizational skills with the ability to manage multiple tasks concurrently.
Nice to Have
- Certified Human Resources Professional (CHRP) or Certified Human Resources Leader (CHRL) designation preferred.
- Prior experience managing disability claims in an insurance setting is a strong asset.
- Advanced proficiency in HRIS systems, especially Workday, is highly valued.
- Bilingual proficiency in English and French is a strong asset.
Work Arrangement
Hybrid
Team
Part of the People & Culture (P&C) group, specifically the People Services (PS) team, reporting to the Manager, People Services, and collaborating with HR Business Partners and other internal stakeholders.
Team
Part of the People & Culture (P&C) group, specifically the People Services (PS) team, reporting to the Manager, People Services, and collaborating with HR Business Partners and other internal stakeholders.
Other
- Bilingual (English and French) is a strong asset
- Hybrid work environment
