Responsibilities
- Respond promptly and precisely to incoming calls
- Address customer inquiries by identifying needed information, conducting research, and delivering accurate responses
- Handle and resolve customer concerns and technical problems
- Develop and update knowledge base articles for ongoing reference
- Deliver technical support for issues such as password resets, account details, case number lookup, Adobe Reader errors, browser difficulties, computer troubleshooting, internet connectivity, and PEAK system navigation
- Record call details accurately in a customer relationship management system
- Operate IVR and ACD systems for managing incoming and outgoing calls
- Adhere to predefined communication scripts when addressing various customer topics
- Achieve individual and team performance goals, both qualitative and quantitative
Compensation
Referral Bonus up to $2500
Work Arrangement
Remote — Denver, CO
Other
- 6+ months contract
- Referral Bonus up to $2500
